OOt Social Health E-Commerce Storefront Consumer Terms of Service

1. Introduction

Welcome to the OOt Social Health E-Commerce Storefronts. By accessing or making a purchase from any of the storefronts hosted on our platform, you agree to these Terms of Service (“Terms”). These Terms outline your rights and responsibilities as a consumer when using our services.

2. Purchasing Products

When you make a purchase from an OOt Social Health E-Commerce Storefront, you are buying directly from the Partner operating that storefront. OOt Social Health Inc. (“OOt”) facilitates the transaction, including payment processing, order fulfillment, and customer service.

3. Payment

All payments are processed securely through our payment processing system. By submitting your payment information, you authorize The Village Hive to charge the full amount of your purchase to the payment method you provide.

4. Order Fulfillment

Once your order is placed, OOt will coordinate the fulfillment, packaging, and shipping of your items. We strive to process and ship orders as quickly as possible, but please allow for standard processing times as indicated during checkout.

5. Shipping and Delivery

Shipping times and costs will vary depending on your location and the shipping method selected. Estimated delivery times are provided during checkout but are not guaranteed. Delays may occur due to factors beyond our control, such as carrier delays or customs processing.

6. Returns 

We want you to be completely satisfied with your purchase. Our third-party supplier offers a free reprint or a refund if you contact us within 30 days of product delivery. Please follow these steps to initiate a return, or refund:
  1. Contact Us: support@oot.live and attach a copy of your purchase receipt
  2. Provide Evidence: Attach a clear photo showing the issue with the product.

Issue

Required Evidence

An issue with the quality of the print

A clear photo of the received product laid on a flat surface in which the design and the issue are clearly visible in a single frame.

An issue with the print placement (distance from collar, off-center, etc.)

A clear photo of the received product laid on a flat surface where the incorrect placement is shown with a ruler/measuring tape. For DTG, DTF, and AOP products, there is a tolerance of 0.5″ for print placement.

Print in the wrong area

A clear photo of the product you received, folded in a way that clearly displays both sides.

Wrong product

A photo of the product that was received, with the size tag clearly visible as well.

An issue with the product (incorrect size, brand, quality)

A clear photo of the received product where the design, issue, and/or size tag are clearly visible in a single frame.

A product sizing issue (manufacturer’s defect)

A clear photo of the received product being measured according to the measurements provided in the catalog’s size chart. Both the print and the measurement should be clearly visible, and the garment should be laid on a flat surface. The tolerance is +/- 1” for most adult garments (with some exceptions) and +/- 0.5” for baby clothing.

An issue with an electronic device (manufacturer’s defect)

A video or photo where the issue is clearly visible or shown, and demonstrate the troubleshooting steps being performed.

Delivery-related product damage

A photo or video of the received product, where the package, the printed design, and the issue are clearly visible.

Reprinted item has the same issue as the original item

A photo or video of both the original and reprinted item in the same frame where the issue is clearly visible.

Issue / Required Evidence

An issue with the quality of the print
A clear photo of the received product laid on a flat surface in which the design and the issue are clearly visible in a single frame.
A clear photo of the received product laid on a flat surface where the incorrect placement is shown with a ruler/measuring tape. For DTG, DTF, and AOP products, there is a tolerance of 0.5″ for print placement.
A clear photo of the product you received, folded in a way that clearly displays both sides.
A photo of the product that was received, with the size tag clearly visible as well.
A clear photo of the received product where the design, issue, and/or size tag are clearly visible in a single frame.
A clear photo of the received product being measured according to the measurements provided in the catalog’s size chart. Both the print and the measurement should be clearly visible, and the garment should be laid on a flat surface. The tolerance is +/- 1” for most adult garments (with some exceptions) and +/- 0.5” for baby clothing.
A video or photo where the issue is clearly visible or shown, and demonstrate the troubleshooting steps being performed.
A photo or video of the received product, where the package, the printed design, and the issue are clearly visible.
A photo or video of both the original and reprinted item in the same frame where the issue is clearly visible.

Once we receive your email, we will review it and arrange for either a free reprint or a refund, depending on the nature of the issue.

Please note that items must be returned in their original condition, unused, and with all tags and packaging intact. Some items, such as personalized or custom-made products, may not be eligible for returns or exchanges, which will be clearly indicated at the time of purchase.

7. Refunds

Once we receive your returned item or review your submitted issue, we will inspect it and notify you of the status of your refund. If approved, a credit will be applied to your original payment method within 7-10 business days. Please note that shipping costs are non-refundable, and return shipping fees are the responsibility of the customer unless the return is due to a defect or error on our part.

8. Customer Service

If you have any questions or concerns regarding your order, our customer service team is here to help. You can reach us at support@oot.live, and we will do our best to resolve any issues promptly.

9. Intellectual Property

All content, branding, and logos displayed on the OOt Social Health E-Commerce Storefronts are the property of OOt or our Partners and are protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, or distribute any content from the storefronts without express permission.

10. Limitation of Liability

OOt Social Health Inc. is not liable for any indirect, incidental, or consequential damages arising from your use of the e-commerce storefronts, including but not limited to loss of profits, data, or goodwill. OOt’s liability for any direct damages is limited to the amount you paid for the product in question.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario, Canada. Any disputes arising from these Terms shall be resolved in the courts of Ontario.

12. Changes to These Terms

We reserve the right to update or modify these Terms at any time. If we make significant changes, we will notify you by posting a notice on our website. Your continued use of the storefronts after any changes indicates your acceptance of the new Terms.

13. Terms for the OOt Social Health App

Please note that these Terms of Service apply specifically to your use of the OOt Social Health E-Commerce Storefronts. The terms and conditions related to the OOt Social Health app, downloadable on the App Store and Google Play Store, can be found at https://oot.live/terms-of-use/.

14. Contact Information

If you have any questions or concerns about these Terms or your order, please contact us at support@oot.live.

By making a purchase from an OOt Social Health E-Commerce Storefront, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

 

 

Information

OOt Socials

The Village Hive Socials

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